I was pretty sure that my iPhone 6 is a goner. So sure was I of this that I’ve even prepared a condolence ad to commemorates its life.
The first symptoms of Matrixish-line sickness first appeared in late Apr 2016, 2 months after the 1-year warranty period ends. After 10 weeks, it looks like the phone was almost gone for good. In between, there were times as though nothing has gone wrong.
When I first saw the Matrixish-line on my phone, I knew that it was the same problem like my elder niece (more on this later). By then, I had read enough to know that my iPhone 6 lives on borrowed time.
I went to Authorized Apple Service Centre in both Malaysia and Thailand. Thailand (MCC at Fortune Town) convinced me that the future is bleak; and advised me to get an exchange phone. “No point to fix, the same LED Touchscreen problem will come back,” Malaysia (Mac City Service Center, 1 Utama) was non-committal, they want to check before they say anything.
I have been dragging my feet in sending in my phone. Cost-aside (RM 1,600 for an exchange phone, if it can’t be fixed), I want no other phone.
It reached a point that I can’t delay it no more; decided to send in my phone to Mac City Service Center at 1 Utama for repair. But, after reading the (bad) reviews on them, I made an u-turn on my decision….
… and I went to VR Technology at Megan Avenue II, at Jalan Yap Kwan Seng instead. And the rest, as they say, is history. A loose display connector problem, RM 42.40, 15 minutes was all it took.
Read on, if you are in a similar predicament, and I hope that my experience will help you somewhere, somehow ..
So far, I’ve only owned 2 iPhones, the iPhone 4 and the 1-year-5-month old iPhone 6.
My first iPhone, the 4 series, lasted me for almost 5 years, from April 2011 until Jan 2016… until the Home button wasn’t working that well. I would say that my first iPhone has served me well. It was then passed on to my elder niece, which she has grown fondly attached to it .. until it passed on.
Lines started appearing on her phone, until to the point that ‘black screen of death’ appears. Her phone can no longer be switched on.
Mac City Service Center at 1 Utama told us that her phone cannot be fixed. Furthermore, they no longer carry the hardware for the 4 series. An exchange phone would costs us RM 800. A brand new one I was told. Apple repair centre in Bangkok also quoted me the same, THB 6,800 (approx RM 800).
Update Aug 2016:
For whatever reason, niece’s iPhone 4 can be switched off without any problem, and the ‘sickness’ also disappeared. It was a baffling experience!
Sigh. Not long after the death of my old iPhone, my brand new iPhone 6 was also infected. This time round, my phone lasted only 1 year and 2 months (when it first fell sick) … what a short span of life!
The rest, as described above.
Apple Authorized Service Centers in Thailand and Malaysia
I went to Apple Authorized Service Centers in both Thailand and Malaysia, you might find below info useful:
MCC at Bangkok advised me to turn it my phone, in exchange of a new one .. which will costs me THB 13,803 (approx RM 1,600) for the 6 series. They didn’t even check my phone … just briefly looked at the video we showed them.
They told me that it will take 3 weeks for me to get a replacement phone. I was told that it is a touchscreen LED problem, which even after repair, will not last.
At KL, I went to Mac Service Centre at 1 Utama for second opinion. Unlike Bangkok, the staff ran some diagnosis check, and advised me to send in my phone for check. I was told that it’ll take 2-3 days, and there will not be any service fee. But if I cancel the service, then they will impose RM 50 cancellation fee.
Should an exchange phone is required, the cost is also RM 1,600. It’s good that the cost is standardized in both countries.
Like I said earlier, I decided on VR Technology at Megan Avenue II, which came highly recommended for Mac repair. I decided to give them a try for my phone.
Megan Avenue II’s parking is too dim to my liking. Blessed another blogger for the parking tips; I parked close to Block B, Unit 6 & 7 at UB (Upper Basement)3. Take the lift to Ground Floor, then VR Technology is at your left. As this is an Autopay Car Park, please pay at Autopay Stations at Ground Floor (Block B) or Upper Basement 1 Carpark (Block A&B). The machine accepts both coins and notes, but only new notes.
I was asked to turn off passcode and “Find my iPhone”, and pay RM 42.40 (RM 40 + 6% gst) upfront for service fee (technical charges for service report). I was told that it’ll take 2-3 days for technician to check my phone.
Blimey, imagine my surprise when they called me when I was about to leave the building! In less than 15 minutes, Encik Isham, the technician called me, and told me that my phone is ready for collection!
Encik Isham asked whether was my device “cracked open” before, which I replied no. He then asked whether I have dropped my phone before … and I laughed it off, “who has not drop their phone before?”
He told me that it was a loose display connector problem, which he probably thought was due the phone being tampered before. After he fixed the loose connector, he tested it, and no matrixish-line problem and touchscreen led works fine. 8 days later, at time of blog posting, my phone is still running fine.
Other recommended techniques
By the way, I have tried the few options advised by the good netcitizens, such as:
Hold the home button, then while still holding down the home button hold volume up button then while still holding those buttons go head and hold the power off button and hold that until you see the apple logo.
… but na, it didn’t work.
I also tried this I-thought-it-was-a-prank kneebang technique, which helps … but just a short-term 1 week solution.
I will send my old iPhone 4 to VR Technology, hopefully things will turn out well. Will update later ..
Update Feb 2017:
I visited them on the 13rd February 2017, and was informed that they are closed for ‘system upgrading works’. Encik Isham told me that they’ll reopen in March 2017.
Update Mar 2017:
My iPhone 6’s flickering screen problem is back. As VR Technology was closed, I have been using this method “press hard camera” mentioned here and it works. But small flickering line returns on and off. I’ll still need to go back to VR Technology to get the phone checked.
Update Sept 2017:
I finally sent my iPhone 6 to VR Technology: couldn’t switch on my phone anymore.
22/8 – Dropped my phone for inspection, which will take 1 working day. I was told that it is most likely Display problem, and a Display Replacement is requirement. If that’s the case, they will need to send my phone to iPhone Service Centre in Malaysia and will take 7-10 working days. (Paid RM 40 +6% GST = RM 42.40* for Service/Diagnostics Charge)
They called me on the same day confirming that it is Display problem, and sent me a quotation on the same day (RM 740 + 6% GST = RM 784.40 – RM 42.40* = RM 742)
23/8 – Transferred payment and received acknowledgement that they have processed the order
5/9 (6 working days from 23/8) – Received email informing phone is ready for collection
6/9 – Collected my phone, and there is a 3-month warranty
Megan Avenue II, Ground Floor, Block B-0-7,
No 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur
Tel: +6-03-2163 2020
Opening hours: Monday-Friday, 9:00 AM to 06:00 PM (Closed on Saturdays and Sundays)
Mac City Service Center @ 1 Utama Shopping Center
Lot S330, 2nd floor, 1 Utama Shopping Center (New Wing),
Bandar Utama, Petaling Jaya, 47800 Selangor
Tel: +6-03-7732 9551
Opening hours: Monday-Sunday, Public Holiday 10:00 AM to 08:00 PM
Macintosh Center Co., Ltd. (MCC)
7 IT Mall, Fortune Town Building, Rm. 4P79, 4th Floor
Ratchadapisek Rd, Dindaeng, Bangkok 10400
Opening hours: Monday-Saturday 10:30 AM to 07:30PM (Closed on Sundays)
Came across Smart Bar at Fortune Town, but didn’t walk in to check in my phone.
7 IT Mall, Fortune Town Building, 3rd Floor
Ratchadapisek Rd, Dindaeng, Bangkok 10400
Opening hours: Monday-Sunday 10:30 AM to 07:30PM